Information & Technology company looks for a French or German speaking MPS Deployment Project Coordinator colleague.
Why it is a good opportunity for you:
- Value added processes, complex tasks – good motivator for long term
- Attractive work environment
- Good internal movement opportunities
- Corporate key client portfolio
What you will be doing:
- Assist Project Manager (PM) in all phases of Implementation.
- Manage Siebel Service Requests and exceptions.
- Place orders and monitor orders/shipments to ensure delivery according to project schedule.
- Manage customer return orders as well as pickup & disposal of old devices.
- Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues.
- Work with customer personnel/Installation Partner on gathering data for existing assets, confirm deliveries, and other general assistance as directed by PM.
- Track in Seibel detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required invoicing customer, managing inventory, and reporting daily project status.
- Track consumption of customer P.O.’s and process hardware billing, when needed.
- Proactively support the PM in identifying and reconciling inventory discrepancies.
- Escalate issues promptly and proactively work with stakeholders to avoid/mitigate future issues.
- Document all meeting data as appropriate; provide regular status reports to all team members, client, and internal management as directed by the PM.
- Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g. delivery timeliness)
- Assist in training/supporting new PM’s and DPC’s.
Requirements that make you the best candidate:
- Fluency in English and French or German
- 2+ years experience preferred in hardware deployments, order management and logistics
- Proficiency with Microsoft Office tools: Excel, MS Project, Word, PowerPoint, Visio
- Strong Excel skills particularly important (writing formulas, pivot tables, data reconciliation)
- Experience with SAP and/or Siebel is a plus
- Excellent communication skills and customer service skills
