Customer Service Associate ( FINTECH company)

Állás leírása

Budapest - 7th district, 1 home office / week

Are you interested in the world of investments? Would you like to gain comprehensive knowledge about stock trading, the stock market, and securities?

This is an exceptional opportunity to join the rising star in the Fintech world – Our multinational  client is a cutting-edge player in the fintech industry, with a strong foothold in the market.

A customer service team is being built in the heart of Budapest, where communication exclusively takes place in writing with those clients who use our client’s application for managing their investments.

After comprehensive training, your tasks will be as follows:

  • Responding to written (chat, email) inquiries from clients within specified deadlines
  • Escalating complex, emerging issues to the appropriate colleague
  • Maintaining close communication with colleagues in London who perform a similar role
  • Reporting and continuous coordination with the professional lead located in London.
  • Participation in projects and opportunities for improving existing processes


The following expectations were expressed:

  • Diploma or Ongoing Studies: Considering that this is an 8-hour position
  • Customer-Oriented Mindset: Advantageous if you already have experience in customer communication
  • Confident English Language Skills: The entire selection process is conducted in English, and sophisticated language proficiency is a key criterion
  • Desire for Growth: High standards and a commitment to continuous improvement


In exchange for your dedicated work, you can expect the following:

  • Outstanding Benefits Package: Including base salary, bonuses, cafeteria benefits, and stock options
  • Part of a Fintech Startup’s Journey: You’ll be part of shaping a fintech startup from its inception
  • Process Shaping Opportunity: Influence and shape processes within the company
  • Weekly Home Office Day: Enjoy the flexibility of working from home one day a week.
  • Comprehensive Skill Development: Learn an entire profession
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