Customer Operations Specialist

Állás leírása

Our multinational client is looking for a Customer Operations Specialist colleague.

Why it is a good opportunity for you:
• Stable and international company background
• Long-term career path
• Friendly and modern environment
• Home office opportunity

Job summary:
• Support implementation, managing steady state services to meet our main targets SLAs
• Improve customer experience every day with a pro-active customer governance to maximize revenue
• Successfully deliver the company’s value proposition to the customers
• Manage the company’s contracted Service Level Agreements
• Manage escalations and deliver services’ execution on a day-to-day basis
• Provide customer reports and added value with insights and recommendations for improving customer experience and ensuring customer satisfaction
• Manage all aspects of the day-to-day operations, such as install base accuracy, fleet management, hardware order management, device change management, issue resolution, toner reconciliation analysis, consumables management, normal business as usual activities
• Maintain necessary client communication via email and phone
• Monitor and report on services and maintenance performance metrics to fulfil contractual SLA as required - utilize escalation when needed.
• Work together with partners as required to support client contractual requirements

Requirements:
• Bachelor’s degree
• 5+ years of experience in an operations or services delivery role, accountable for customer satisfaction and service level attainment
Fluency in English and French
• Experience with direct interaction with international B2B customers
• Daily practice of MS Office
• Excellent communication skills

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