Our American multinational partner company, which is supporting its clients in different areas, is looking for German speakers, fresh starters as well as experienced CSR colleagues for their team.
Benefits: • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks • Risk and accident insurance • Chance to be part of a rapidly expanding organization • Training and continuous learning and certification opportunities • Multilingual environment, native colleagues • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute) • Reimbursable language courses • Team events and Company events (cool and youthful parties with team-games) • High value awards and recognitions, annual bonus for top performers, and annual salary review
Your tasks will be: • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) • Handling end-user calls and web queries via tools, phone and email • Documentation and precise administration, logging of calls on the ticketing tool • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams • Keep the user informed, own and follow-up ongoing cases • Maintaining and improving customer satisfaction level
Requirements: • Advanced or native in German language and you have upper-intermediate English language skills • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST • A university graduate - fresh graduates are welcome! • You have willing-to-learn attitude & customer focus mindset • Excellent communication skills – both written and spoken • Flexible, multitasking, dynamic personality, team player attitude • You have logical thinking, good problem solving skills • Open for working in shifts
