EMEA Customer Manager    

Our prestigious multinational client is looking for a Customer Facing professional. The position will be part of the Customer Operations organization, although it will be the first of its kind in this structure.

We are looking for candidates with a similar professional background, ideally senior-level professionals who are confident, assertive, and strong communicators. It’s a plus if the candidate is resilient and able to navigate complex situations with ease. The ideal person will have a strategic mindset, be capable of keeping multiple threads under control, and communicate clearly and effectively. The role also includes reporting responsibilities, so a solid working knowledge of Excel is essential.

Location: Budapest, 9. district

Benefits:

• Remote working opportunity
• Home office: 3 days in the office, 2 day home office
• Great learning and development opportunities
• International working environment
• Supportive work environment
• Open-Culture mindset

Key responsibilities:

• Ensure EMEA customers’ consumables contracted requirements are met
• Manage all EMEA customers’ consumables escalations
• Subject Matter Expert for EMEA customer consumables processes
• Resolve customer consumables issues raised by EMEA Ops and Sales teams
• Work with consumables fulfilment partners and Vendor Management Team to ensure customer related issues are addressed and adequate inventory is in place to support our demand
• Guarantee EMEA consumables metrics are being met for customers
• Ensure EMEA is meeting and improving geo processes for consumables management in alignment with the WW consumables standards for customers
• Provide management updates on customer consumables issues and escalations
• Participate in WW Consumables Lean Initiatives
• Oversee consumables forecast processes and ensure data is provided to Supply Chain, Planning, and EMEA Vendor Management team

Requirements:

• BA/BBA/BS/BE degree in Business, Engineering or equivalent experience, MBA is advantageous
• ITIL / ITSM, Project Management experience preferred, certification not needed
• Six Sigma, Lean, TQM or other business process improvement methodologies are preferred
• 5+ years of experience in an operations or services delivery role, accountable for customer satisfaction and service level attainment
• Experience handling multiple issues at once, general issue resolution, proposal discussions, general service delivery issues, communicating project or delivery status
• Experience generating & presenting performance reporting/metrics on behalf of your company
• Experience applying business management, financial concepts & contracts knowledge to ensure clients contractual requirements are delivered on-time and accurately
• Strong structural skills and analytical/procedural background with demonstrated ability to apply a systematic approach to problem solving
• Fluent Business English
• Daily practice of MS Office Suite including, Word, Excel (Pivot, Vlookup, Charts) and excellent skills in PowerPoint
• Demonstrated ability to effectively communicate via email and phone to internal stakeholders and business clients
• Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities
• Comfortable performing multifaceted projects in conjunction with normal activities in a demanding, fast-paced work environment
• “Hands on” management style—drives team involvement within division and functional support