On behalf of our partner, we are looking for an ITSM Process Support Specialist who will work in close cooperation with ITSM Process Owners to support the design, maintenance, development, and continuous monitoring of IT Service Management processes.
The role focuses on supporting operational areas—primarily Incident, Request, Problem, Change, and Configuration Management—and ensuring their daily execution aligns with ITIL best practices.

Responsibilities:

  • Support ITSM Process Owners in the planning, development, and documentation of ITSM processes
  • Cooperate with IT and business teams to ensure effective process execution and provide support in the usage of ITSM tools
  • Continuously monitor data quality within ITSM systems and support data anomaly investigations
  • Track process‑specific KPIs and related SLAs, highlighting deviations and improvement opportunities
  • Participate in and support ITSM‑related audits
  • Contribute to the continuous improvement and maturity growth of ITSM processes
  • Provide operational guidance to teams to ensure ITIL‑compliant daily work

Requirements:

Education & language skills:

  • Preferably higher education, minimum secondary education
  • Professional working proficiency in English
  • Advanced Hungarian language skills

Professional experience & knowledge:

  • Minimum 2 years of experience in Configuration Management in an enterprise environment
    • Financial or banking sector experience is an advantage
  • Practical knowledge of ITIL processes and their interdependencies

Nice to have / Additional skills:

  • Hands‑on experience using ITSM systems
  • Background or exposure to IT operations
  • Strong system‑level thinking and analytical skills
  • Good communication and collaboration abilities
  • Proactive attitude and good situational awareness
  • High level of accuracy, attention to detail, and analytical mindset
  • Planning and organizational skills

What our Client offers:

  • Opportunity to work closely with experienced ITSM Process Owners in a structured environment
  • Exposure to multiple ITSM processes within a large enterprise organization
  • Stable, long‑term project environment with professional growth opportunities
  • Collaborative and process‑driven culture based on ITIL principles
  • Hybrid or flexible working arrangements depending on organizational needs
  • Transparent recruitment process and structured onboarding