Our partner, a dynamically growing, regionally influential and innovation‑driven service provider, is seeking a new leader to head its service development and operational optimization function. They are looking for a strategic thinker and strong people leader who can shape the future of organizational operations and the customer experience within a modern, complex corporate environment.
This in‑house function plays a key strategic role in redesigning end‑to‑end business processes, shaping the service ecosystem, and driving efficiency‑enhancing and customer‑centric initiatives.
The Team Lead will be responsible for translating strategic priorities into operational reality and for building a unified, modern service management culture across the organization.
Responsibilities
- Designing and delivering service & operational transformation directions aligned with corporate and international strategy
- Leading the modernization of end‑to‑end processes and managing customer‑experience‑focused developments
- Coordinating innovative, data‑ and trend‑driven operational improvement programs
- Establishing a unified service management framework and governance model
- Leading, coaching and developing the professional capabilities of the team
- Operating KPI and performance management systems
- Managing capacity and resource allocation in line with business priorities
- Ensuring strong, cross‑functional stakeholder collaboration across divisions
- Proactively managing complex expectations and organizational tensions
Requirements
- Higher education degree and several years of relevant experience in a complex corporate environment
- Minimum 5 years of experience in service design or process development
- At least 2 years of leadership experience
- Confident, negotiation‑level English proficiency
- Modern leadership approach: coaching mindset, inspiring team development, continuous improvement focus
- Strategic thinking, strong communication and stakeholder‑management skills
- Cooperative problem‑solving, consensus‑building and agile prioritization ability
- Knowledge of service design methodologies, customer‑experience building or process development frameworks is an advantage
Benefits
- Competitive base salary + annual bonus, tied to performance and corporate KPIs
- Flexible, hybrid working model and a modern work environment
- Expanded training and leadership development programs, including international learning opportunities
- Private healthcare coverage and wellbeing support
- Cafeteria system and corporate discounts
- Opportunity to participate in international projects and build a long‑term career within a stable corporate framework
