Position Summary
We are seeking an experienced and customer-focused IT Support Specialist to provide comprehensive on-site IT support for our Budapest location. The successful candidate will act as the primary point of contact for end users, ensuring a high level of IT service delivery, driving user satisfaction, and supporting local IT operations, projects, and continuous improvement initiatives.
On-site: 4 days/week, regular work hours
No switch, no on-call duties
Key Responsibilities
Stakeholder Management & User Engagement
- Build and maintain effective relationships with employees and business stakeholders at the Budapest site.
- Facilitate regular on-site meetings to understand business priorities, gather IT feedback, and assess user satisfaction.
- Communicate IT-related updates, escalations, priorities, and new requirements to relevant IT teams and stakeholders.
- Monitor local IT service performance through ticket metrics, service levels, and user satisfaction indicators.
Incident & Service Request Management
- Ensure timely resolution of incidents and service requests while keeping users informed throughout the process.
- Support employees in utilizing the IT Service Management (ITSM) platform and self-service capabilities to improve service efficiency.
- Assist users in accurately logging incidents, requests, and new IT requirements to ensure the most effective resolution.
- Provide direct hands-on support for end-user incidents and service requests within the defined operational processes.
- Ensure the availability and proper operation of local IT equipment, including meeting room technology, projectors, and collaboration tools.
User Enablement & Training
- Educate and mentor end users on the effective use of IT services and collaboration tools.
- Deliver guidance and training on solutions such as Microsoft 365, Microsoft Teams, SharePoint, and meeting room technologies.
- Connect users with subject matter experts, key users, and relevant learning platforms when additional support is required.
IT Operations, Projects & Asset Management
- Serve as the local IT representative and point of contact for IT programs and projects.
- Maintain accurate IT asset inventories and support hardware lifecycle management.
- Optionally support and coordinate local IT applications, infrastructure components, and external IT vendors.
- Ensure compliance with company standards related to information security, data privacy, and regulatory requirements.
- Promote and advocate security-first practices across all IT activities.
What you bring
- Excellent communication and interpersonal skills.
- Fluent Hungarian language skills (written and spoken) and conversational English proficiency.
- Strong interest in Operational Technology (OT), Manufacturing Environments, Artificial Intelligence (AI), and Industry 5.0 is considered an advantage.
- Previous experience in manufacturing, engineering, or supply chain environments is a plus.
- Proven ability to diagnose and resolve hardware, software, and networking issues.
- Basic networking knowledge, including LAN troubleshooting and connectivity support.
- Experience configuring, improving, and optimizing infrastructure technologies.
- Strong background in customer support, service delivery, and continuous service improvement.
