Multilingual Customer Service Representative

Job description

 MULTILINGUAL CUSTOMER SERVICE REPRESENTATIVE


Our partner company has developed into a recognized global leader in the growing life science research and clinical diagnostics markets. They are seeking a highly motivated individual to join their Customer Service team in Budapest.

 

Why it is a good opportunity for you:


Dynamic environment where your innovative ideas are always welcome

  • Collaborative community
  • Development opportunities
  • Competitive salary and cafeteria, Private Health Care Services, Annual bonus, Life and accident insurance
  • Home office possibility (3 days office, 2 days home)

 

What you will be doing:

 

  • Ensure the following transactions are done to the highest standard
  • Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling, and crediting
  • Deal with customer calls and complaints effectively and professionally as per the service level agreement
  • Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion
  • Work collaboratively with Sales, Finance, and other relevant internal stakeholders


Requirements that make you the best candidate:

  • Excellent communication skills in English + German/French/Italian/Hebrew
  • Experience in a customer-facing role, including order processing is a plus
  • Good MS Office skills
  • Knowledge of SFDC and SAP desired
  • Accurate and fast data entry skills
  • Excellent organization skills
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