Team Leader Employee & Manager Services DACH

Job description

 Our multinational partner company is looking for a German Speaking Team Leader Employee & Manager Services candidate.

Why it is a good opportunity for you:
• Working in a successful organization
• Experiencing an exciting work environment with multinational teams
• Attractive remuneration, including special benefits; company events, fitness & health offer
• Outstanding compensation package
• Home office opportunity

Job summary:
• Lead the Employee and Manager Service Team as first point of contact for all related HR requests from the DACH region
• Ensure delivery of efficient, and consistent employee experience and customer satisfaction
• Participate actively in HR projects as well as support in the further development of HR-relevant structures/processes
• Be a hands-on sparring partner and collaborate with various HR functions and with the business as a competent contact on all HR administrative topics
• Drive HR Services standards, processes and policies across the regional HR Operations
• Take responsibility for allocating respective resources, ensuring that all services are fully covered all time and managing performance/efficiency targets
• Have your KPI-glasses on and monitor service/operational level agreements and other KPI’s and align on appropriate actions if figures are not met

Requirements:
• Fluency in English and German
• Completed studies in business administration or comparable degree, ideally with a major in HR Management
• > 5 years of profound experience in delivering and steering high-quality customer services in an HR Shared Service environment
• Proven international leadership experience in HR SSC and experience in managing teams with different backgrounds and professional orientations
• Excellent analytical skills and ability to convert complex information into impactful messages/insights
• Good negotiation skills, excellent communicator and networker
• A continuous improvement mindset with focus on the betterment of your process stream and the team itself
• Advanced computer skills, including office applications, combined with tech & digitization affinity, experience with SAP SFEC and ServiceNow beneficial

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