Information Technology & Services company is looking for a German speaking Order to Cash Representative colleague.
Why it is a good opportunity for you:
• Value added processes, complex tasks
• Attractive work environment
• Good internal movement opportunities
• Corporate key client portfolio
• Home office opportunity
• Manage end-to-end Order to Cash activities with the overall goal of delivering O2C services, while ensuring customer satisfaction, quality and cost effectiveness.
• Secure the efficient operation flow by receiving and fulfilling internal and external requests.
• Deliver excellent customer service: ensuring all customer orders are delivered as requested on time, and invoices are paid by the due dates.
• Contribute actively to process improvements & initiatives.
• Understands issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.
• Create reports - when necessary from SAP/Power BI dashboards or Business Objects.
• Assist in external and internal audits, including preparation of supports and materials upon requests.
• Based on business requirements – O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.
• Entering and monitoring customer orders in SAP
• Support customer master data set-up and change requests
• Actively collaborate with customers, credit managers, cash applications, finance and other internal teams for issue resolutions in a timely manner.
• Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, returns/distribution claims, and any other requirements like specific export documents, certificates).
• Fluency in English and German
• University or college degree
• Strong MS Office knowledge
• Previous experience, especially in particular area, preferred
• Experience with SAP /Power BI / Business Objects or Project Management would be a plus
• Great Communication & interpersonal skills