German Speaking Warranty Claim Specialist

Job description

Our prestigious multinational partner company is looking for German Speaking Warranty Claim Specialist colleague.

Why it is a good opportunity for you:

  • Value added processes, complex tasks – good motivator for long term
  • Attractive work environment
  • Good internal movement opportunities
  • Corporate key client portfolio

What you will be doing:

  • Ensures back-office support for the ASPs requests: main customer for the claim manager are the company’s subcontracted service partners (ASPs) and other internal teams located in different countries
  • 3 main activities: parts ordering release; monthly partner payment validation; partner relationship management
  • Manage Authorized Service Providers´ warranty claims
  • Handle exceptions in system transactions (parts ordering release & warranty coverage validation)
  • Ensure a proper asset data (device localisation and warranty coverage) in cooperation with the responsible Service Contracts Team
  • Report any technical issues which can occur on the Partner Portal, (warranty claim process issue) to the responsible
  • Key User
  • Ensure that partners are following the correct process by monitoring their activity, maintaining regular communication with them and suggesting process improvements to the in-country managers based on partner feedback
  • Support partners in questions related to administrative processes (Claim process, Partner Portal, payment eligibility of completed activities)

Requirements that make you the best candidate:

  • High school degree minimum
  • Experience in services, contract administration, order management or other customer services
  • Fluent in English and the language of the supported country
  • Knowledge of any other European language is a plus
  • Computer skills: Word, Excel, Outlook, Power Point
  • Experience in reporting or data analysis or Dynamics system is a plus
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