Customer Service Representative

Job description

French multinational company is looking for a Customer Service Representative colleague.
Industry: Electrical & Electronic Manufacturing

Benefits:
• Stable and international company background, present in Hungary for more than 100 years
• Stable team and opportunity for professional improvement
• Competitive compensation and benefits package with cafeteria and yearly bonus
• Participation in complex, end-to-end processes
• Easily approachable location in the 11th District near to Móricz Zsigmond square
• 2 home office/week on Monday and Friday
• Comprehensive training, knowledge sharing, mentoring

What you will be doing as a Customer Service Representative:
• Order management
• Provide information on order status and delivery lead times
• Advise on stock availability, prices, and product information
• Process picking based on customer request
• Invoicing
• Analyse and follow-up the order portfolio
• Communication with sales offices
• Coordination and interaction with Logistics Provider
• Manage customer claims
• Monitor Customer Service KPI and reports

Requirements:
• Fluency in English (French is a plus)
• 0-2 years’ experience in customer service or logistic roles
• Experience in SAP system is a plus
• Excellent communication skills
• Balkan languages could be an advantage
• Customer oriented attitude
• Reliability, reactivity, and dynamism

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