Join our multinational partner’s rapidly expanding team as a French-speaking Team Leader, with responsibility for team leadership and operational performance.

The ideal candidate has 3+ years of experience in Order Management and/or Customer Service, is fluent in both English and French, and brings strong operational expertise. Previous people management experience is an advantage; however, we also welcome senior professionals who are ready to take the next step in their career by moving into a team leadership role.

Job summary:

Order & Operations Management

  • Own end-to-end customer order administration, ensuring accuracy, timely processing, and SLA compliance.
  • Oversee order validation, manual order creation, OCR review, and resolution of order or invoicing exceptions.
  • Monitor system integrations (IDOCs), resolve issues independently or in cooperation with IT, and maintain order-related documentation.
  • Coordinate master data updates and support continuous process improvement initiatives.

Commercial Conditions

  • Manage and maintain commercial agreements, price lists, and on-/off-invoice contracts in line with company policies.
  • Perform 4-eyes checks, handle settlements and credit notes, and ensure consistency across systems.
  • Act as escalation point for commercial condition issues in collaboration with Trade, Commercial, and IT teams.

Customer Contact & Case Management

  • Oversee registration and resolution of customer inquiries, requests, claims, and returns.
  • Act as case owner for escalated issues, ensuring policy compliance, approvals, and timely resolution.
  • Ensure consistent case classification to support root cause analysis and service quality.

People Management

  • Lead, coach, and develop a team of Order Management and Customer Contact analysts.
  • Manage hiring, onboarding, performance management, and resource planning.
  • Monitor team performance and operational KPIs, driving improvement actions where needed.

Requirements:

  • Fluent in English and French (written and spoken).
  • 2–4 years in order processing, customer service, or contract management
  • Hands-on experience of Salesforces Service Cloud & SAP
  • Good business acumen
  • Strong problem solving, deductive and analytical skills, financial acumen
  • People managerial skills
  • Ability to interact with internal stakeholders in issue resolution

Why it is a good opportunity for you:

  • Hybrid working (2 days home office/week)
  • Health and life insurance
  • Cafeteria
  • Annual bonus
  • Extra holidays