Our German multinational partner company is looking for a French Cash Collector colleague for their growing SSC.
The ideal candidate should have about 2 years of experience in an AR/Cash collection/Customer service role, and fluent English and French knowledge.
Your tasks will be as a French Cash Collector:
- Implement personalized follow-up strategies for clients in the AR portfolio including regular client follow up and root cause analyses of non-payment
- Negotiate and monitor agreed payment schedules
- Dunning process and payment reminder follow up
- Identify and mitigate the risk on non-payment
- Dispute management, including correction, cancellation, CN issuance
- Ensure that all steps of the recovery procedure have been carried out before the legal procedure
- Validate customer accounts in the customer database
- Creating and updating DTP-s and process documentation
- Participate in projects assigned to the role (incl. Process optimization support).
- Provide qualitative customer service.
- Engage in collaboration with the business and stakeholders to develop a professional relationship
Requirements:
- At least 2 years of experience in Cash Collector role or Customer Service position.
- High proficiency in the end-to-end O2C process
- University degree or equivalent experience, preferable in accounting or business
- Fluent language knowledge in French and good in English
- User level experience with SAP FI and any Collection ERP system
- Excellent communication skills
- Strong continuous improvement & quality mindset
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
- Ability/willingness to travel
Benefits:
- Hybrid working: 3 days home office and 2 days office
- Health & Safety: highest standards and a wide range of health promotion and healthcare activities (Medicover package)
- OTP Szép Card: Gross 42.000 HUF / month
- Annual bonus
- Training and education programs to help you develop professionally and personally
- Pension: they have various financial models to give you individual support
- Home office allowance
