We are looking for a new colleague to join the BPO division of our multinational partner as a Team Coordinator in a newly established team of 5.
The ideal candidate has about 5 years of experience in collections.
If you have already gained experience in coordinating a team professionally, that is a strong advantage. However, if you haven’t had the chance yet but are eager to take on such a challenge, we still encourage you to apply!
Your tasks will be as a Team Coordinator:
- Managing the daily work of the collections and disputes team.
- Monitor service level targets, success rates, escalations, and customer satisfaction.
- Communicate with client contacts to handle escalations, share reports, and solve disputes.
- Make sure customer messages and templates are consistent across different countries.
- Hold weekly team meetings, provide training, and review team performance.
- Create summary dashboards and reports for the client.
Requirements:
- Fluent English knowledge (other European language knowledge is a plus)
- 5 years collection experience ideally in international B2B environments.
- Team coordinator experience is a plus
- Good understanding of GDPR and local regulations.
- Strong skills in organizing tasks and preparing reports.
Benefits:
- Value added processes, complex tasks
- Szép card
- Sports allowance
- Supportive work environment
- Home office opportunity
