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Service Desk Team Leader

Lokáció: BUDAPEST, HUNGARY Fizetés: Salary Negotiable
Szektor: Informatika Foglalkoztatás jellege: Közvetítés
Foglalkoztatás jellege: N/A Jelentkezések: 2
Megosztva: 2 hónapja Referencia szám: X3-553114

Our multinational partner company is looking for a talented Service Desk Team Leader.

Why it is a good opportunity for you:
• You have a chance to participate in a new transition/implementation project
• Value added processes, complex tasks – good motivator for long term
• Attractive work environment
• Mostly normal working hours

What you will be doing:
• Initiate and foster continuous improvement process (root cause/problem solving)
• Prioritize, respond and maintain the compliant management process
• Participate in new hire interviewing and the candidate selection process
• Monitor and measure performance of the team and individuals and provide performance feedback, as required and laid down in the project guidelines
• Prepare, maintain and communicate team scorecards, as per the project requirements
• Maintain team communication, conduct team meetings and huddles to discuss on key updates/issues
• Adherence to Cognizant policies and procedures
• Manage the floor bases on floor management guidelines and requirements
• Inform line of management on potential attrition/absents in timely manner and plan for back fill staffing
• Adherence to project requirements during Business Continuity situation
• Ensure 100% compliance by self and team for all policies and procedures
• Educate the team and management on project progress, performance and potential risks/issues
• Ensure necessary technical and process related trainings and conducted by the SMEs in a timely manner, as appropriate
• Prepare consolidated weekly/monthly reports
• Quality management (prepare for audits and/or Operations Maturity standards)
• Process documentation and knowledge base-maintenance

Requirements that make you the best candidate:
• Fluency in English is a must
• Fluency in one of the languages: German, Italian, Spanish or French is an advantage
• 1-3 years of Leadership experience
• 2-4 years of relevant work experience in Service Desk/Technical Support
• University or College degree
• Knowledge on service desk tools
• Good understanding of client business
• Good Analytical, coordination, communication and analytical skills are essential.
• Being able to work under pressure

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