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Dutch speaking Service Desk Representative

Lokáció: BUDAPEST, HUNGARY Fizetés: Salary Negotiable
Szektor: Informatika Foglalkoztatás jellege: Közvetítés
Foglalkoztatás jellege: N/A Jelentkezések: N/A
Megosztva: 3 hónapja Referencia szám: X3-543750

Our multinational partner company is looking for a talented Service Desk Representative to their team with Dutch language skills.

Why it is a good opportunity for you:
• Competitive salary package + Annual bonus system + Cafeteria package
• In-house trainings
• Company insurance
• Language course reimbursement
• Free medical services
• All You can Move Sport pass + other discount fitness options
• Home office option from Hungary

What you will be doing:
• Resolving IT issues of the clients, act as first point of contact for the customer
• Handling end-user calls and web queries via tools, phone, and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Requirements that make you the best candidate:
• Advanced or native in DUTCH language and you have upper-intermediate English language skills
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills

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