HRS Team Lead

Job description

 Our prestigious multinational partner company is looking for a talented HRS Team Lead.

Why it is a good opportunity for you:

• Modern office with a view of the Danube
• Great learning and development opportunities
• Competitive salary and compensation package (cafeteria, physical health care package, community bike ticket)
• Additional holidays
• Youthful and supportive work environment

Job summary:

• Building, maintaining, and leading a strong functional team through effective recruiting, training, coaching, team building, and succession planning
• Working alongside the Regional People Services lead to continuously develop & improve the shared service centre
• Partner with relevant/multiple key HR stakeholders to manage and develop standardised processes and procedures across the region, ensuring team compliance of local legislations
• Overseeing a customer focused administrative/transactional function that meets SLAs and KPIs
• Partnering with Employee Experience & Adoption to develop maintain, and continuously improve processes, systems and technology, measurement practices, and metrics reporting for the broader People community
• Ensuring the effective management of logged cases in ServiceNow related to their function and ensuring the work of the team meets the required standards
• Effectively dealing with escalated queries, ensuring any issues are dealt with in a prompt and professional manner
• Providing input to all HR teams for updates and upgrades to products and systems
• Maintain confidential department records and office files in accordance with internal company procedures
• Creating/editing written communications, reports, or other items daily
• Maintaining direct ownership of tasks/projects
• Create and maintain a culture that inspires and empowers the team

Requirements:

• 5+ years of experience working in HR Services
• 2-3 years of people management experience
• Excellent understanding of HR issues, processes and procedures
• Fluency in English (French / Spanish / Italian / German language knowledge is a plus)
• In depth knowledge of transactional processes to enable interpretation for policy and guidance to customers
• Knowledge of and experience with HR Services, including workflows / processes, hire to retire
• Excellent verbal and written communication and prioritizing skills
• Ability to proactively identify opportunities to improve the service
• Experience of working within a large and diverse organization
• Experience of working with ServiceNow and Workday or other similar HR technology is desirable
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

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