Our partner is a globally leading vehicle rental service provider, supporting the Group from Budapest mainly covering customer care, commercial support and financial services.
Currently they are looking for a talented Specialist for their Rental Operations Team.
The team provides back office support to car rental locations by managing overdue rental dunning process: chasing customers to get the cars back on time, investigating reasons for delay, extending rental agreement. They manage vehicle exchange by ensuring right car category in the right place at the right time through coordination between customers and rentals station. Additionally they are also responsible for long term rental renewal including all relevant information gathering and handling double movement clarification.
Why it is a good opportunity for you:
• Multicultural, diverse team
• Friendly, collaborative culture & approachable leadership
• Opportunities for growth & development
• Hungary’s greenest, environmentally conscious, award-winning office
• Various fun company events and volunteer initiatives
What you will be doing:
• Managing the relationship with customers, partners and rental stations via phone (mostly outbound calls) and email
• Proactive problem solving and answering inquiries during car rental
• Managing overdue rentals: investigating reasons for delay, extending rental agreement where needed
• Managing car change process: ensuring the right car category in the right place at the right time
• Gathering the available relevant information in sources and databases for solving the problems
• Precise administration
• Providing support in updating process documentations, following–up and recording changes
• Contributing to recognize the opportunities for improving processes
Requirements that make you the best candidate:
• high school education (University or College degree is an advantage)
• fluent knowledge of German and English (verbal, written)
• experience in Shared Service environment is an advantage but not a must
• excellent written and verbal communication skills, customer orientation
• outstanding problem solving skills, logical and proactive thinking
• attention to detail, ability to tolerate monotony
• collaborative approach, team spirit
• ability to prioritise in a fast paced environment, multi-tasking skills
• ability to take initiative and act assertive even in situations not yet experienced
• experience in using Microsoft Office, especially Excel with confidence
