Customer Support Representative

Job description

Customer Support Representative
Our multinational client is looking for a Customer Support Representative colleague.

Industry: Electrical & Electronic Manufacturing

Why it is a good opportunity for you:

  • Stable and international company background
  • Young and vibrant team
  • Competitive compensation and benefits package

What you will be doing:

  • Order management
  • Provide information on order status and delivery lead times
  • Advise on stock availability, prices, and product information
  • Process picking based on customer request
  • Invoicing
  • Analyse and follow-up the order portfolio
  • Communication with sales offices
  • Coordination and interaction with Logistics Provider
  • Manage customer claims
  • Monitor Customer Service KPI and reports

Requirements :

  • Fluency in English (French is a plus)
  • Excellent communication skills
  • Balkan languages could be an advantage
  • Customer-oriented attitude
  • Reliability, reactivity, and dynamism
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