Customer Operations Specialist

Job description

Our prestigious client works in the hardware technology industry and expands its existing operation in Budapest. The German/Portugal Speaking Customer Operations Specialist is responsible to manage & execute contracted Managed Services as defined by Client Statement of Work, works with customer contacts, 3rd party partners and the company’s resources to execute defined services.

Why it is a good opportunity for you:

• Value added processes, complex tasks – good motivator for long term
• Attractive work environment
• Good internal movement opportunities
• Corporate key client portfolio

What you will be doing:

• Responsible for management and execution of steady state services as defined in a Managed Services Statement of Work (SOW) typically for multiple, small accounts
• Manage all aspects of the day-to-day operations such as install base accuracy, hardware order management, device change management, issue resolution, toner reconciliation analysis, consumables management, normal business as usual activities
• Maintain necessary client communication via email and phone; maintain an active Client Action Log
• Monitor and report on services & maintenance performance metrics to fulfill contractual SLA as required - utilize escalation when needed. Responsible to ensure the highest level of services delivered in alignment with Lexmark’s 100% Client Retention goal
• Assures compliance with the company’s and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes
• Work together with partners as required to support client contractual requirements
• Comply with the company’s standard customer operations processes

Requirements that make you the best candidate:

• Fluent in English and German/Portugal
• 3-4 years of experience in an operation or services delivery role, accountable for customer satisfaction and service level attainment
• BA/BS/BBA degree in Business or equivalent experience
• Excellent skills in MS Office Suite including, word processing, spreadsheet, presentation software and MS Visio; working knowledge of Windows; basic understanding of IP protocol schema and basic network protocols
• Demonstrated ability to effectively communicate via email and phone to business clients
• Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible

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