Our American multinational partner company, which is supporting its clients in different areas, is looking for Italian speakers, fresh starters as well as experienced CSR colleagues for their team.

 

 

Benefits:

 

  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Risk and accident insurance
  • Chance to be part of a rapidly expanding organization
  • Training and continuous learning and certification opportunities
  • Multilingual environment, native colleagues
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

 

Your tasks will be:

 

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

 

 

Requirements:

 

  • Advanced or native in Italian language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
  • A university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts