German Speaking Customer Service Team Leader

Job description

Our multinational partner company is looking for a talented German Speaking Customer Service Team

Why it is a good opportunity for you:

• A chance to be part of a rapidly expanding organization
• Easy to access location and modern office building
• Competitive salary and cafeteria benefits; sport allowance, medical benefits
• Team events, Company events
• Annual bonus for top performers and annual salary review

What you will be doing:

• Manage the day-to-day planning, operation and problem-solving of the team to meet the required service
level components, standards and targets,
• Develop the team to ensure delivery of a consistently superior service by highly knowledgeable and
performance-driven team members
• Act as the communication conduit between the team members and management
• Delivery of team service level components, quality and productivity targets & indicators
• People Management, including all HR related issues, feedback, appraisals as well as staff development
• Coaching and feedback, responsibility for delivery of the defined complaints management process
• Contribute for the initial hiring and selecting process of team members supervisory experience
• Work very closely with team members to solve process problems
• Provide decisions and recommendations on any matters relating to improving the process handled
• Develop key relationships both internally and externally that benefit our service experience agenda
• Own the responsibility for the 'customer service people agenda' from the training needs analysis, through to
effective performance and talent management, ensuring valued based behaviors

Requirements that make you the best candidate:

• Previous experience as a service desk agent
• 1-2 years people management experience
• Experience of using ERP systems, preferably SAP is essential
• Fluent or close to native German and at least upper-intermediate English skills
• Excellent planning and organizational skills
• Ability to work well under pressure and to meet tight deadlines
• Excellent written and verbal communication skills
• Conscientious approach to work
• Strong decision-making skills
• Customer service excellence orientation
• Intermediate to advanced skills in word processing, spreadsheet, database and presentation applications

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