Warranty Claim Specialist - German Speaking

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 Our prestigious multinational partner company is looking for German Speaking Warranty Claim Specialist colleague.

Why it is a good opportunity for you:

• Value added processes, complex tasks – good motivator for long term
• Attractive work environment
• Good internal movement opportunities
• Corporate key client portfolio

What you will be doing:

• Ensures back-office support for the ASPs requests: main customer for the claim manager are the company’s subcontracted service partners (ASPs) and other internal teams located in different countries
• 3 main activities: parts ordering release; monthly partner payment validation; partner relationship management
• Manage Authorized Service Providers´ warranty claims
• Handle exceptions in system transactions (parts ordering release & warranty coverage validation)
• Ensure a proper asset data (device localisation and warranty coverage) in cooperation with the responsible Service Contracts Team
• Report any technical issues which can occur on the Partner Portal, (warranty claim process issue) to the responsible Key User
• Ensure that partners are following the correct process by monitoring their activity, maintaining regular communication with them and suggesting process improvements to the in-country managers based on partner feedback
• Support partners in questions related to administrative processes (Claim process, Partner Portal, payment eligibility of completed activities)
• Monthly extraction, preparation and submission of the payment form to the partners after vendor manager validation
• Lead with the country manager the monthly operation review with country

Requirements that make you the best candidate:

• High school degree minimum
• Experience in services, contract administration, order management or other customer services
• Fluent in English and the language of the supported country
• Knowledge of any other European language is a plus
• Computer skills: Word, Excel, Outlook, Power Point
• Experience in reporting or data analysis or Dynamics system is a plus

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