Turkish Speaking Service Desk Analyst

Állás leírása

Our multinational partner company is looking for talented Turkish Speaking Service Desk Agent to their team.

Why it is a good opportunity for you:
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
• High value awards and recognitions, annual bonus and quarterly promotions for top performers.
• Current home office possibility and potentially hybrid model of working in the future.
• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
• Training and continuous learning and certification opportunities.
• Chance to be part of a rapidly expanding organization.
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
• Reimbursable language courses.
• Team events and Company events (cool and youthful parties with team-games, etc.).


What you will be doing:
• Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
• Ticket creation/categorization/prioritization.
• Ticket escalation to respective Support Group.
• Coordinating the Turkish end user resolution in cooperation with the other English speaking support units.
• Incident resolution and recovery.
• Communicating solution or workaround to the employees of the customer in German, French or Dutch.
• Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
• Communicating updates regarding major incidents to users.
• Running reports on active users on a quarterly basis and verifying with managers.


Requirements that make you the best candidate:
• Have excellent written and verbal communication skills in Turkish and at least upper-intermediate English.
• Have experience in customer service – experience gained in IT Help Desk would be an advantage.
• High School or University Degree
• Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
• Are open to work in shifts.
• Have excellent communication skills – both written and spoken.
• Are flexible, open-minded personality with a "can do" attitude.

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