Customer Service Representative

Állás leírása

Our partner company has developed into a recognized global leader in the growing life science research and clinical diagnostics markets. They are seeking a highly motivated individual to join their Customer Service team in Budapest.

Why it is a good opportunity for you:
• Dynamic environment where your innovative ideas are always welcome
• Collaborative community
• Development opportunities
• Competitive salary and cafeteria, Private Health Care Services, Annual bonus, Life and accident insurance

Job summary:
• Ensure the following transactions are done to the highest standard
• Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling, and crediting
• Deal with customer calls and complaints effectively and professionally as per the service level agreement
• Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion
• Work collaboratively with Sales, Finance, and other relevant internal stakeholders

• Excellent communication skills in English + French / Dutch / Greek / Italian / German
• Experience in a customer facing role, including order processing is a plus
• Good MS Office skills
• Knowledge of SFDC and SAP is a plus
• Accurate and fast data entry skills
• Excellent organization skills

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