Our prestigious multinational client is looking for a Central Site Operations Management colleague to join
their team.
Why it is a good opportunity for you:
• Stable and international company background
• Long-term career path
• Friendly and modern environment
• Home office opportunity
Job summary:
• Responsible for management and execution of a contracted Managed Services as defined by Customer
Statement of Work for one or more accounts
• Manage all aspects of the day-to-day operations such as install base accuracy, device change
management, issue resolution, consumables management, ad hoc reporting
• Maintain and manage an active Customer Action Log
• monitoring and reporting on services & maintenance performance metrics to fulfill contractual SLA
requirements
• Manage / communicate to suppliers and partners in delivery of service as required
• Work with local management and Global Process owner teams to identify process gaps, opportunities,
and support models needed to enhance or improve customer support
• Monitor, track and manage recycling of toner cartridges
• Place and manage orders, replace defective parts, manage returns
• Confirm, monitor, and track equipment and supplies delivery and installation
• Secure and manage storage area for parts/consumables or other inventory
Requirements:
• Significant interaction with Customers in an Operations/Service Delivery role; handling issue
resolution, general service delivery concerns, escalation management
• 2+ years’ experience in an operations role
• Experience with the delivery of operations through the use of technology solutions
• Demonstrated ability to interact with customers via phone and email
• Fluency in English
• BA/BS/BBA degree in Business or equivalent experience
• Experience in understanding and documenting current and future state business/operations processes
• Project management skills; prefer working knowledge of Microsoft Project
• Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software.
MS Visio and MS Access preferred; working knowledge and MS office suite basic skills are required
